When to Get Help

If you are worried about your mental health or the mental health of someone you know, please know, there is never a wrong time to seek help.

If you find yourself concerned about your mental well-being or that of someone else, such as a child or person you care for, determining whether professional help is necessary can be challenging. Each person can experience mental health issues in their own unique way. It is essential to be able to recognise the various signs that can indicate when seeking help is appropriate.

There's never an inappropriate time to seek assistance. Yet, making the decision to reach out for support can be daunting. You might hesitate to ask for help, fearing that your mental health concerns aren't severe enough to warrant professional attention.

However, when it comes to mental health, there is no specific threshold for seeking professional help. Waiting to see if things worsen before reaching out is unnecessary. Research indicates that early intervention can significantly reduce the duration and severity of mental health issues.

Indications that it's time to seek support may appear differently for each person. Mental illness can manifest as subtle feelings that something is amiss or escalate into overwhelming physical, emotional, or behavioural changes.

In general, consider seeking assistance if:

  • You have been experiencing persistent feelings of worry, sadness, anger, anxiety, depression, numbness, or a sense of being 'not yourself' for several weeks or more.

  • Your emotional state is impacting your ability to cope effectively at work, school, or in your relationships.

Additionally, be attentive to changes in feelings, thoughts, or behaviours, as they may also signal a need for support. For example,

Feelings:

  • Experiencing sadness, tearfulness, anxiety, or irritability

  • Feeling guilt or shame

  • Experiencing hopelessness and/or negative self-perception

  • Dealing with exhaustion

  • Sense of isolation or loneliness

  • Experiencing worry or fear

  • Feeling tense or on edge

  • Nervousness or fearful emotions

  • Overwhelmed by sensations

Thoughts:

  • Entertaining thoughts that life is overwhelming

  • Struggling to cope with challenges

  • Difficulty maintaining focus

  • Feeling inadequate or worthless

  • Perceiving everything as going awry

  • Believing there is no escape from difficulties

  • Doubting that the situation will improve

  • Experiencing a lack of anticipation for the future

Behaviours:

  • Alterations in motivation and energy levels

  • Difficulty experiencing pleasure or finding enjoyment in activities

  • Sleep disturbances, including poor quality or inadequate sleep

  • Fluctuations in appetite or weight

  • Challenges with concentration, focus, and memory

  • Experiencing sweating, shaking, difficulty moving

  • Engaging in risky behaviours or impulsivity

We feel everyone can benefit from counselling, even if they are not experiencing any mental health or life issues. While we are experienced in supporting people through crises, we prefer to take a preventative and proactive approach. This entails seeking therapeutic assistance before substantial problems emerge. It focuses on fostering personal growth, self-enhancement, and fortifying resilience. By employing proactive strategies and interventions, we believe individuals can cultivate the necessary skills and insights to navigate life's challenges when they occur, with much greater effectiveness and less negative impact.

If you are experiencing an emergency, please call (000).

There are also two secondary emergency call service numbers— 112 and 106.  112 is available from most mobile phones. 106 connects to the text-based relay service for people who have a hearing or speech impairment. All calls to the emergency numbers, whether from fixed, mobile, pay phones or VoIP services are free-of-charge.

If you need help from Police but it is not an emergency, you can call 131 444 instead. This is for reporting non-urgent police matters and general enquiries.

Emergency call button with the word 'EMERGENCY' and an emergency phone icon
Police image with the number 131444 and a message to save for emergencies.

Other Supports

Lifeline

13 11 14

This crisis support and suicide prevention phoneline operates 24 hours a day, 7 days a week. Lifeline also has a text-based service.

Suicide Call Back Service

1300 659 467

Suicide Call Back Service is a free nationwide service providing 24/7 phone and online counselling to people affected by suicide.

Beyond Blue

1300 22 46 36

Mental Health Support. 24/7 brief counselling.

SANE Australia

1800 187 263

SANE offers a range of free digital and telehealth support services for people over 18 years of age with complex mental health needs, and their family, friends and carers.

Relationships Australia

1300 364 277

Relationships Australia provides counselling, domestic and family violence support, family and separation support, and supports for seniors.

DV Connect

1800 811 811 (Women’s line)

1800 600 636 (Men's Line)

DV Connect operates a 24 hour domestic violence and sexual assault helpline.

Victim Connect

1300 318 940

Victim Connect is a free and confidential service that can provide specialist counselling and case management to assist with the practical impacts of violent crime.

National Debt Helpline

1800 007 007

Financial counselling.

13YARN

13 92 76

13YARN [Thirteen YARN] is a national crisis support line for mob which offers a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week.

Brother to Brother

1800 435 799

The Brother to Brother crisis line provides phone support for Aboriginal men who need someone to talk to about relationship issues, family violence, parenting, drug and alcohol issues or who are struggling to cope for other reasons.

Headspace

1800 650 890

Headspace offers mental health, physical health (including sexual health), alcohol and other drug services, as well as work and study support to young people aged 12-25 years.

Kids Helpline

1800 55 1800

Kids Helpline offers confidential 24/7 online and phone counselling service for young people aged 5 to 25

MensLine Australia

1300 78 99 78

MensLine Australia offers free professional phone and online counselling to men across Australia 24 hours a day

Griefline Helpline

1300 845 745

Griefline works with anyone experiencing grief and loss across Australia.

Open Doors Youth Service

(07) 3257 7660

Open Doors Youth Service is a dedicated QLD LGBTIQ+ Sistergirl & Brotherboy (SB) youth service supporting young people aged 12 to 24.

QLife

1800 184 527

QLife is for LGBTIQ+ people and their loved ones wanting to talk about a range of issues including sexuality, gender, bodies, feelings, or relationships.

Rainbow Door

1800 729 367

Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family. 

Open Arms

1800 011 046

Open Arms provides mental health and wellbeing support to anyone who has served at least one day of continuous fulltime service in the ADF and their immediate families.

QPASST

(07) 3391 6677

QPASTT provides free, voluntary, confidential support for people from refugee backgrounds and for people seeking asylum (both in held immigration detention and in the community) who have experienced torture and/or trauma. QPASST is not a crisis service.

STTARS

(08) 8206 8900

STTARS provides specialised mental health support to humanitarian entrants in Australia who are experiencing psychological and/or psychosocial difficulties relating to pre migration experiences of torture and trauma.

Legal Aid Queensland

1300 65 11 88

1300 65 01 43 (Aboriginal and Torres Strait Islander information Line)

1800 527 527 (Youth Legal Advice Line)

Free legal information.

Ask IZZY

https://askizzy.org.au/

Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby