How We Can Support You

Mobile Counselling

We offer counselling in the comfort of your own home across most areas of South and West Brisbane.

Mobile appointments are subject to a safety and risk assessment.

In-Room Counselling

Face-to-face counselling is available at our private counselling space, providing a comfortable and confidential environment to talk.

Telehealth Counselling

We offer secure, end-to-end encrypted online counselling.

You will need a computer or laptop and a reliable internet connection. If the connection is interrupted, we will contact you using the phone number provided at booking.

All appointments are conducted in Brisbane, Queensland time (AEST).

Your Privacy and Comfort

Whether you attend a mobile or telehealth appointment, we ask that you choose a quiet and private space where you can speak comfortably and confidentially.

Reports, Letters and Other Requests

Requests for reports and letters will be considered on a case by case basis. These may be prepared to support advocacy and communication about your needs. This may include:

• NDIS progress reports

• Letters for doctors and other health professionals

• School or workplace support letters

• Information for other services involved in your care

Reports, letters, consultations and resource development are charged at the applicable hourly rate. The time required will depend on the complexity and purpose of the request. We reserve the right to decline to write a report or letter.

Additional work may also include:

• Meetings with other professionals or stakeholders

• Phone or online consultations

• Personalised therapeutic resources

• Social stories and psycho-educational materials

• Individual profiles or support information

We will discuss any additional costs with you where appropriate.

Fees and Charges

Counselling: $180 per hour

Appointment bookings are generally 60 minutes but may be extended to 90 minutes and are charged on a pro-rata basis. Each appointment includes 10 minutes allocated for therapy documentation (50 minutes face to face counselling, 10 minutes therapy documentation).

Shorter or longer appointments may be available depending on your individual needs and therapist availability.

Free Intake Call

We offer all prospective clients a free 15-minute intake phone call before booking an initial appointment. This gives you the opportunity to briefly discuss your concerns and goals and determine whether our service is a good fit for you.

NDIS Clients

Our counsellors, social workers, and early childhood professionals work with self-managed and plan-managed NDIS participants.

Fees, travel and other costs are charged in accordance with the current NDIS Pricing Arrangements and Price Limits.

A service agreement must be completed before counselling supports commence.

Medicare

We are not currently registered to provide Medicare rebates.

Our fees have been set competitively and are comparable to the out-of-pocket costs many clients pay after receiving a Medicare rebate.

Payment

Payment is required before your appointment.

For your first appointment, payment is requested at least 48 hours before your session. For ongoing appointments, payment is required at least 24 hours in advance.

A secure online payment link will be included in your booking confirmation.

Non-payment may be treated as a cancellation.

Cancellation Policy

We understand that unexpected situations can arise. If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice.

Less than 24 Hours' Notice or Non-Attendance

The full session fee may apply where:

• An appointment is cancelled with less than 24 hours' notice

• You do not attend your appointment

• You forget your appointment

• You are unable to attend due to work or other commitments

Fees may be waived at the therapist's discretion in the case of a genuine and unforeseeable emergency.

Whenever possible, your therapist will also aim to provide useful information or resources so that the time can still support your therapeutic journey.

If Your Therapist Needs to Cancel

We will make every effort to provide as much notice as possible.

If your therapist cancels within 24 hours of your appointment, a makeup appointment will be offered at no additional cost.

Travel

For private clients requesting a mobile appointment, travel is charged at $1 per kilometre from the therapist's starting location.

The first 5 kilometres are no cost.

By booking a mobile appointment, you agree to the applicable travel costs, which will be discussed with you before your appointment where possible.